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Comments & Suggestions

If you have any cause for complaint or any comments regarding the surgery, please telephone or write to our Practice Manager, Kieran Glancy, or one of the Doctors. You can normally expect to receive an acknowledgement within two days and an investigation within ten working days.

We hope that you will feel satisfied that we have dealt with the matter thoroughly, however if you wish to continue with your complaint, you may write to The Healthcare Commission, Complaints Team, Peter House, Oxford Street, Manchester M1 5AN. Tel 020 7448 9200

Any comments or complaints regarding the Out of Hours service should be directed to the Complaints Manager, Trafford PCT, Oakland House, Talbot Road, Old Trafford, Manchester M16 0PQ.


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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