Think you need URGENT medical care ?
Self Care - when it's not an emergency
Lots of health problems can be treated just by looking after yourself.
Problems such as vomiting, diarrhoea and tickly coughs can be treated at home by keeping a well-stocked medicine cabinet with a supply of over the counter painkillers and antiseptic products. Drinking fluids and plenty of rest are also important if you are feeling unwell.
Your pharmacist is a health professional and able to provide advice and treatment for :
- colds, flu, stomach upsets and cold sores
- skin conditions, allergies and head lice treatment
- cystitis, urinary infections and thrush
- emergency contraception
Are we open ? - urgent (same-day) appointments at the surgery
- Will the problem wait until the next available routine appointment ?
- Could self care or the advice of a pharmacist help ?
If the answer to these questions is no and the surgery is open you should contact our reception team for an urgent, same day appointment.
An urgent appointment at the surgery :
- is a 5 minute appointment for one person with one problem
- is at a specific time with the next available clinician
- may be with a Practice Nurse who has had additional training and has the support of an on-site GP if needed
As we are responding to an urgent request it is not possible to have a specific appointment time, a choice of GP / Practice Nurse or specific gender of clinician.
As urgent appointments are seen at the end of busy surgeries you may experience a wait before you are seen
Are we closed ?
Will the problem wait until we re-open ?
If the answer to this is no, then you should contact the surgery by telephone to listen to the options available to you. This will include contacting the out of hours service provider, Mastercall, attending a walk-in centre, minor injuries or urgent care centre.
A list of useful telephone numbers is available in a copy of our patient information leaflet in reception and on this website by printing the leaflet below or clicking on the opening hours tab.
Patient Information Leaflet - Urgent Medical Care.pdf
Remember, A&E and 999 should only be used in emergencies . If you access urgent care and emergency services inappropriately you may be turned away and directed to another NHS service.
Chest pains and a shortness of breath constitute an emergency.