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appointmentsAll the doctors and nurses hold surgeries by appointment. Urgent cases will be seen on the day, otherwise you will be offered the first available appointment.

It is important that you ensure you either attend or cancel your appointment -     Huge numbers of GP and Practice Nurse appointments are lost each year simply because they are missed. We always have a high demand for appointments and valuable time is wasted when a patient does not attend as this is a missed opportunity for another patient to receive the medical care that they need.

Please let us know as soon as possible if you are unable to keep your appointment. The earlier that you cancel your appointment the better - but it's never too late to cancel.

Please arrive promptly to avoid inconvenience to other patients. If you are kept waiting beyond your appointment time, please be understanding, as the unexpected or an emergency may occasionally cause disruption or delay.

Due to the restrictions of time, your Doctor may only be able to discuss one issue with you during the consultation and you may be asked to arrange a further consultation to discuss any other problems - please ensure that you discuss your most important concern first.

You are able to request which doctor you would prefer to see, but this is not always possible for emergency appointments.

Please try and be considerate to the doctors and staff. The next emergency might be you. In the event of a patient being violent or abusive to anyone on the premises, necessary action will be taken. This could result in a refusal of further care being given here at the surgery.


If you need to speak to the doctor in person, please check with the receptionist the most suitable time to speak to him or her. If you have any queries please ask the receptionist so that they can liaise with the doctor. If it is important the doctor may ring you back, so please leave a contact number.

Appointments patient leaflet.doc

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